KantanJobs: Make a Difference in Customer Service

IMG_1257Do you have what it takes to provide outstanding customer service? Are you excited about Localization and Machine Translation? We have just the job for you. KantanMT is expanding and is looking for a Customer Service Engineer

The ideal candidate should be enthusiastic about helping our customers who are using the Machine Translation platform, have patience, and should be a self-starter.

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KantanJobs: Our Sales Team is Expanding!

Internal Sales Job at KantanMTLove to sell? KantanMT is expanding its sales team and is looking for driven, outgoing individuals with a ‘can do’ attitude to join the sales team as an Internal Sales Executive at its Dublin office.

KantanMT is the number one provider of custom machine translation services in the world. The Software-as-a-Service platform, KantanMT.com is used by some of the world’s largest enterprises to increase translation and localization productivity.

KantanMT needs somebody who already is making a difference to the sales performance of their current organisation, who can hit the ground running and who can take on direct responsibility for seeking out and delivering new business.

The ideal candidate needs to manage the daily activities of the operational sales support functions.

Job Description/Responsibilities:

  • Sales Pipeline – take responsibility for top-of-funnel cold-contact lead generation and qualification in order to achieve new lead generation goals.
  • Conferences/Events/Contacts Lists – find and make contact with ToF prospects in advance of all conferences and events.
  • Business Development/Prospecting – Find lead sources via LinkedIn and other tools
  • Maintaining the CRM database system and Mail – Ensure the CRM system is updated with all interactions.
  • Provide Customer Service – Be able to engage with customers at the mid/snr. Mgmt. level.
  • Use Social Media to KantanMT’s advantage – Need to be expert in LinkedIn Sales Navigator specifically.
  • Self-manage – Be familiar with the sales process from ‘cold calling to ‘Closing’
  • Team Member – As part of the Commercial team you need to be able to assist with key marketing tasks such as list cleaning, event marketing, post-event follow-up etc.
  • Document Management – Set up proposals/NDA’s and pricing packages
  • Follow through – with strategic action plans.
  • Use Microsoft Office Suite

Background of Ideal Candidate:

  • Ideally the candidate will have a strong solution selling sales background.
  • Excellent Oral and Communication skills – be able to communicate with and sell to middle and senior management decision makers in global multi-national organisations.
  • Be familiar with the sales process from ‘cold calling to ‘Closing’
  • Min 3 years’ experience working in Sales
  • Software sales an advantage
  • Also knowledge of languages and or previous experience in Translation (MT) would be a distinct advantage!

Personality of candidate:

  • The person that would suit this role should have excellent people skills/Out-Going personality
  • They MUST possess the ability to persevere when dealing with new leads and follow ups
  • They also have to have excellent listening skills and huge customer empathy
  • Reliability, Honesty and a ‘can do’ attitude when dealing with customers (do what you say you will do!)
  • Know when a potential opportunity is ripe in order to offer certain technologies and cross-sell
  • The ideal person must ‘know’ the right way and professional way to deal with clients
  • They must be confident in their ability to ask for the ‘Business’!!

Also the right candidate must stand firm on company policy and be able to assert themselves in a professional manner.

If this sounds like the role for you, send an email with your CV to Brian Coyle (brianc@kantanmt.com) with ‘Internal Sales Person’ in the subject line.

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You can also apply directly from LinkedIn, by clicking the Apply Now button on the job post.

 

Are you a Content Developer Looking for a Job? KantanMT Wants You!

Content Developer Job KantanMTThe KantanMT Team is growing! If you love marketing and are as enthusiastic about Machine Translation as we are – we want you! We are looking for a Content Developer to create MT related content that resonates with our community.

A KantanMT Content Developer is an extraordinary communicator who can lead complex business concepts into clear, concise and appealing content for a wide audience with different skill levels.  If this sounds like you, we want to hear from you. send a CV and cover letter to louisei@kantanmt.com.

Position Responsibilities

  • Writing and production of content, artwork and online assets in line with the company brand image and content strategy
  • Proactively source interesting and engaging topics and information
  • Keep abreast of industry trends, future developments and competitors
  • Repurpose content to ensure it is appropriate in terms of SEO
  • Manage social media channels on a day-to-day basis. Including identifying and executing new social opportunities
  • Produce weekly performance reports to track and communicate performance against target KPI’s and identify opportunities to optimise content production

Position Requirements

  • Native English speaker
  • 3rd level degree or qualification preferably in journalism, digital media communications or similar
  • Competent using HTML5 and CSS
  • Ability to work in a high performing and fast-paced environment
  • Proficiency in using content management systems
  • Expertise in email marketing systems including distribution and tracking of campaigns
  • Proficiency in photo and video editing software
  • Excellent editorial judgement and an ability to deal with sensitive content
  • Superb attention to detail with the ability to effortlessly engage a variety of audiences

Desirable Skills

  • Experience with social media management software and managing multiple social accounts
  • Previous experience in a SaaS business a plus

Position relationships

Reports directly to the marketing team lead.

Please send your CV and a cover letter to louisei@kantanmt.com and tell us why you are the right candidate for this job.